What is ClubSafe?

clubsafeClubSafe, developed by ClubsNSW – the club movement’s peak industry body, is a program that offers member clubs a range of support products and services designed to develop and maintain responsible gambling environments.

Developed at a cost of more than $1 million dollars, the program was launched in July 2000 after 18 months of independent research and development by the Australian Institute of Gambling Research, led by well-known gambling academic, Professor Jan MacMillan.

Under the program, members are encouraged to take a proactive approach to the management of problem gambling issues. The program assists clubs to implement policies and procedures, which encourage patrons to make responsible decisions to minimise gambling, associated harm. All initiatives are guided by harm minimisation strategies to fall in line with the Responsible Conduct of Gambling legislation, and go beyond these measures with a Code of Practice, approved by the Minister for Gaming and Racing in 2000.

What does ClubSafe mean for club patrons?

The measures that the ClubSafe program introduces are guided by the ideals of educating patrons about the nature of problem gambling, creating environments where responsible gambling practices are promoted and enabling access to services and mechanisms that allow a patron with a gambling problem to initiate some control with their gambling.

When a patron enters a ClubSafe club, they will immediately notice the various responsible gambling mechanisms in place.

For instance, some of the most notable measures include patron communications which ensure patrons are aware of the responsible gambling policies and procedures operating in the club, and the mechanisms available to them to control their gambling if required.

The club will ensure that complaints mechanisms; harm minimising financial procedures; responsible advertising and promotional standards are in place.

ClubSafe members have a Self Exclusion Scheme available to patrons, and have information on how to deal with approaches from patrons to self-exclude. The program has a referral mechanism in place to link patrons who feel they may need gambling counselling assistance with an appropriate counselling service, via a comprehensive counselling service directory.

The program devotes energy into continual research and development of new products and services in response to changing needs and responsible gambling progressions.

clubsnswIn response to these factors, ClubsNSW opened discussions in 2001 with several counselling organisations to develop a formal relationship network. The result is a new program currently in development- the ClubSafe Community Liaison Networks.

What are the Community Liaison Networks?

The idea behind the Community Liaison Networks is to formalise links already in place in the ClubSafe program and go a step beyond.

The networks are founded on the belief that a co-ordinated and co-operative approach to problem gambling by local gambling operators and local gambling counselling support services will deliver the best outcomes for all parties. The idea for the program commenced well before the introduction of similar measures in the newly introduced Gaming Machine Act, however ClubsNSW are gratified that the new legislation supports this initiative.

The vision for the Community Liaison Networks goes beyond legislative requirements for clubs to have arrangements with counselling services.

Rather than just providing a link, the networks will provide opportunities for clubs to regularly meet with problem gambling counselling services and community groups supporting problem gamblers and their families. It is hoped that through this process, clubs will gain a greater understanding of community expectations to problem gambling, while building trust and communication between clubs and problem gambling counselling services.

At the same time the promotion of local problem gambling counselling services will also become more prominent in clubs. While the finer points of this arrangement are still in negotiation it is hoped to be up and running mid year. Look out for more information, which will be sent direct to your organisation, in the coming months.


glineG-line (NSW) is a 24-hour, 7 days a week, statewide telephone helpline offering crisis counselling for problem gamblers, their families, friends and others. It is available to anyone in NSW who wants to talk to a trained counsellor about their own, or someone else’s, gambling problem.

According to G-Line, some indicators of problem gambling are:

  • Gambling more than you can afford to lose
  • Borrowing money from friends, family, banks and loan sharks to gamble
  • Selling family or personal assets to gamble
  • Losing time from work or study to gamble
  • Arguing with family over your gambling habits
  • Feeling guilty about the amount of money gambled
  • Chasing losses to win back money

To access G-line, call 1800 633 635.

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  • Wednesday 14th February and the weather reports were sending out signs of a 41° day, so most of the ladies were out early to hit off, and get in before the heat reached its peak. There were 28 ladies who made it to the South Casino Butchery sponsored day, making 2 Divisions for the Sponsorship Trophies. The Overall Winner of the day was Kay Wood (28) finishing with a Nett 70 to also take out the Monthly Medal and the Vets Comp.

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  • Saturday 10th February there were 91 players come to play in the Casino Golf Club DIY Home Hardware 2BBB Stableford with Single in Conjunction. Mark and Judy came out to present the trophies to the winners. Mick and Josh Innes were sitting pretty with 48 points in the 2BBB Stableford until the last group made up of Shane Hogan and Andy Shaw put them in the runner up position with 49 Points. Shane gave his apologies not being able to stay for presentation.

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  • Wednesday 7th February what a great day for golf with an early start to the day and the fresh morning air continued on throughout the day. Thank you to the ladies who called our Captain to express their apologies for not being able to come due to either illness or injury they have sustained over the break. There was a field of 28 and the scores are really quite good considering not many played through the summer months of December/January. The greens have been scarified and on their way back (looking really good and magic to putt on) and the fairways are looking great after the frequent showers we have been getting.

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  • What a day it was on the 11th of November, remembering our fallen at 11 a.m. The Casino Social Golf Club & Darren Rae were the sponsors of the Mexican 4BBB Stableford Event and the majority of the 104 players soldiered on through the wind and the rain that came down in buckets on a couple of occasions. It was a huge day for the Golfers with Malcolm Olive (13) and Darren Rae(29) finishing with 51 points from the 1st Runner Ups Zac Innes (10) & Darren Grimston (27) who had 49 points from 2nd Runners Up Terry Oaten (19) & Nathan Chadderton (18) on 48.

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  • It was definitely a cooler day to play golf on Wednesday 8th with the temperature getting to around 24 degrees, and the overcast weather turned a few players away. There was a field of 32 players for the O/A Clydesdale Trophy and the Division Trophies were provided by Casino Centre Bakery. The Overall Winner was Dianne Black (34) who finished with 35 points; the “Preferred Lies” being taken off obviously didn’t put Dianne off

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  • Casino Golf Club Foscars & Casino Tyre Professionals 4 Person Team Drop the Worst Score Stableford event took place today and there were 92 in the field. Bill Stanford, Peter Kennedy, Jim Moffitt & Fred Imeson took out the day with 120 Nett from Malcom Olive, Greg Snow, Keith Norris & Daniel Smith who finished with 118 Nett. Balls went to 115, and the Turkeys Nest has 16 balls in which was not won.

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  • Wednesday 25th October and all donations have been made to the respective local charities as the Outgoing Committee finalises their year of a job well done as well as a great golfing year. Rebecca from “Our Kids” came to the club after the golf game to accept the donation made to “Our Kids” based in Lismore near the Base Hospital; to talk with the Ladies to let them know about the job they do and what the money will be spent on. They do a wonderful job for the kids and families who need the support and somewhere to stay during treatment.

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